General Terms and Conditionsananné aims to serve you to your complete satisfaction at all times. If you have any questions or suggestions, please do not hesitate to contact us. You can find our contact details at www.ananne.com.

Index1. Scope
2. Creation of contract
3. Delivery
4. Prices and delivery costs
5. Payment
6. Defects and liability
7. Data protection
8. Applicable law and place of jurisdiction

1. ScopeThe published version of these General Terms and Conditions in force at the time the contract is concluded shall apply to all commercial transactions between ananné and yourself involving the purchase of ananné products through the e-Boutique. ananné’s offers are intended exclusively for end customers.

2. Creation of contractA contract is created when ananné accepts the contractual offer issued through your purchase order through an order confirmation sent by email. This confirmation contains the key details of your purchase order.

3. Deliveryananné shall deliver promptly by parcel courier service, post or freight forwarder and shall make every effort to process your purchase order on the same day (working days). ananné is entitled to make use of split deliveries at no extra charge to you. In the event that you are not present at the time of the delivery, the relevant distributor’s terms and conditions shall apply. Delivery to foreign countries will be calculated and communicated.

4. Prices and delivery costsThe published prices are net, exclusive of a possibly applicable VAT. Possible VAT and customs duties are to be covered by the recipient / end consumer.

5. PaymentYou have to pay for your purchases using the electronic payment methods. They will be indicated by ananné. In the event that a refund is issued by ananné, you will receive an electronic credit note for the relevant amount. No cash refunds will be given.

6. Defects and liabilityananné attaches great importance to your satisfaction. We make every effort to process your order with the utmost care.

If the products are defective on delivery to you, we will arrange for a suitable replacement delivery to be made. For this, we require you to provide a complaint in writing giving the reasons for your dissatisfaction (by post or email) and to return the defective product by registered mail within seven calendar days. At the end of this seven-day cancellation period we will assume that the goods ordered are approved and replacements or returns will no longer be possible. ananné shall not be bound by any further guarantee or liability.

7. Data protectionananné will record your personal data for the purposes of processing the order and would like to make shopping as easy as possible for returning customers.

We will treat your details as confidential and shall comply with the current legal provisions regarding data protection. The only customer data that will be passed on to third parties will be that deemed necessary for the processing of the order (e.g. for delivery, payment by credit card). For the purposes of your order, we will process all data entered in this connection (such as name, delivery address, email address, credit card details, user account details, product preferences, survey data, etc.).

You have the right to receive information free of charge at any time as to whether and which data relating to you is being processed. You may at any time arrange for incorrect data to be corrected or for your data to be deleted. Further information about the type, scope, location and purpose of the collection, processing and use of personal data required for the fulfilment of orders can be found in the privacy policy under:

www.ananne.com/pdf/privacy_ananne_en.pdf

8. Applicable law and place of jurisdictionContracts concluded with ananné shall be subject exclusively to Swiss law. The sole place of jurisdiction is Zurich. ananné is also entitled to institute claims proceedings in the customer’s residence or usual domicile.

The legal ineffectiveness of individual provisions of these General Terms and Conditions shall not affect the validity of the contract or of the remaining provisions of these General Terms and Conditions.


Zurich, October 2009

General Terms and Conditions (PDF)